Cancellation & Refund Policy
A slot with Aesthetic Himalayas Travel Company holds a guide and equipment for you, so cancellation depends on how much notice we get — and conditions can override everything.
Cancel more than 24 hours before your slot and you get a full refund. Inside that window the guide and equipment are already committed, so 50% of the amount is retained. Rescheduling once, subject to availability, is free at any point before the slot.
A slot missed without notice is not refundable. If you are running late, call — we will hold the slot as long as the day's schedule and daylight allow.
We cancel whenever conditions make an activity unsafe — rain, wind, water level, visibility, snow or landslide. That call belongs to the guide and is made on safety grounds alone. If WE cancel, you choose: a free reschedule, a credit valid 6 months, or a full refund. You are never charged for a cancellation you did not make.
If we cannot safely take you — an undisclosed medical condition, intoxication, or refusal to follow a safety instruction — the booking is treated as a late cancellation. We would always rather have that conversation at booking than at the start point.
Approved refunds return to the original payment method within 5-7 business days. Cash bookings are refunded in cash.
Call or message , or write to aesthetichimalayas@himlocal.com. Please include your booking reference and the date of the slot.